Frequently Asked Questions
Everything you need to know about our official merchandise and shipping.
How long will it take for my order to ship?
Standard domestic orders are typically processed within 2-3 business days. Shipping times vary by location, but most UK and US orders arrive within 5-7 business days after dispatch.
Do you ship your merchandise internationally?
Yes, we ship our official apparel and accessories worldwide. Please note that international orders may be subject to customs duties and taxes depending on your country's regulations.
What is your return policy for band merchandise?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached and the items are in their original packaging.
How should I care for my printed t-shirts and hoodies?
To preserve the high-quality screen prints, we recommend washing your garments inside out in cold water and tumble drying on low heat or hanging to dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How do I know which size to order?
Each product page features a detailed size guide. Our apparel typically follows standard retail sizing, but we recommend measuring a favorite shirt against our chart to ensure the perfect fit.